Privacy Policy

PRIVACY AND COOKIES
General

Sterling Education Consultants Ltd (“We”) are committed to protecting and respecting your privacy. This policy (together with our Legal Notice) sets out the basis on which any information (including personal data) we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We value your privacy and want to make clear what data we collect and how this is stored. The purpose and use of this information and the rights you have to control this.

We will only collect information from you for the purposes of processing and only if there is a legal basis for the processing. This could be in the course of making admission applications to UK education institutes.

We will inform you of anyone or categories of people that will be in receipt of your personal data, this could be college, universities etc.

We are obliged to keep your information for a period of 6 years after your matter concludes, after which all your information will be destroyed save for details we need to retain for the purposes of conflict checks.

GDPR introduces rights that you have as a data subject these are:

  • The right to be informed
  • The right of access: you can request all your information held by us, this was previously known as a subject access request. There is no fee and we must provide you the information within 30 days from receipt of your request. If your request is manifestly unfounded or excessive, i.e. repetitive we may charge you a reasonable fee or refuse to respond. If we are unable to provide you with the requested information within 30 days we will write to you.
  • The right to rectification. This is in the event that the information we hold about you is inaccurate or incomplete. You will need to inform us in writing and we will aim to rectify the information held within one month and inform any third parties if the information has been disclosed to them. If the information is complex, then we will write to you and inform you and we will aim to rectify this within two months.
  • The right to erasure. This is the ‘right to be forgotten’ and this enables you as an individual to be request the deletion or removal of personal data where there is no compelling reason for its continued processing.
  • The right to restrict processing. Processing can be restricted so data can only be processed in certain circumstances. The data controller will inform you as a data subject before this restriction of processing is lifted.
  • The right to data portability. This allows you to obtain and reuse your personal data for your own purposes across different services. We will provide you with this information within one month from request and we will not charge you for this.
  • The right to object. You have the right to object to processing based on legitimate interests or performance of a task based in the public interest, this could be for the purposes of direct marketing, scientific or historical research and statistics. If you inform us of your objection, then we will stop processing your data once you object.

To ensure our continued compliance with data protection and privacy legislation, we may update our privacy policy from time to time. If there are any material changes in how we process and store your personal data, we will duly inform you.

Information we may collect from you

We may collect and process the following information about you:

  • Information that you provide by filling in forms on our website.
  • If you contact us, we may keep a record of that correspondence.
  • Details of your visits to our site including traffic data, location data, communication data and the resources that you access.

If you notify us by e-mail or other written communication that any of the information which we hold about you is incorrect or misleading, we will take prompt action to correct or amend the information. You may do this by sending an e-mail to info@sterlingedu.co.uk
We undertake to keep information about you confidential and in a way which does not enable you to be identified from the information displayed on our site.

When you browse our website

Our website tracks your browsing history anonymously by use of cookies (data it places on your computer or other device). We use these to analyse how people use our website and to measure the effectiveness of our digital marketing campaigns. You can decline cookies using the opt out option on the website or by configuring your browser to do so.

If you complete and submit a Contact Us / Enquiry form on our website, you provide us with your contact details, academic and family information. We use these to contact you in response to your request and inform you how we can help.

Our website will also associate your browsing history from the cookies with the contact details you have provided so we can send you targeted marketing information about our services. You will be given the opportunity to opt in to receiving appropriate marketing communications and newsletters from us when you contact us or when we first contact you. We will not send you further marketing information unless you have opted in to receiving it, and you can withdraw or change your consents at any time.

Where we store your personal data

All information you provide to us is stored on our secure servers. However, the transmission of information via the internet is not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of the information you transmit to our website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses of personal information

We use personal data held about you in the following ways:
• To provide you with information about services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. We may contact you about these by email, post or telephone.
• To carry out our obligations arising from any contracts entered into between you and us.
• To notify you about changes to our services.
If you do not want us to use your personal data in this way, please you notify us by e-mail on info@sterlingedu.co.uk or other written communication

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and internal analysis. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies

A cookie is an alphanumeric identifier which asks permission to be placed on your hard drive through your web browser when you visit our website. Once you agree (or your browser agrees automatically if you have set it up in that way) it enables our own system to recognise you when you visit our website to track the pages you looked at while visiting our website. As a result of viewing this website some information may become stored upon your computer.
This information may be in the form of a ‘cookie’ or similar files which may help us in many ways, for instance to improve the content of the website or to improve the matching of users interests or preferences. We only use this information for statistical analysis purposes and then the data is removed from the system.
If you do not want a cookie to be stored in your computer, most internet browsers have functions to erase cookies from the computer’s hard drive or to block all cookies or to receive a warning before a cookie is stored although you acknowledge that declining them may prevent you from being able to use our website properly or at all. You are welcome to use such facilities to prevent the installation of a cookie, but by accessing our website you consent to Optima Law Solicitors use of any information gathered for the purposes mentioned above. To remove cookies from your web browser or to obtain further details on cookies including information on persistent and session cookies please go to www.allaboutcookies.org/manage-cookies.

Storing your personal information

Transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure of information

We may disclose your personal data to third parties if we are under a duty to disclose or share it in order to comply with any legal obligation or to enforce the terms of our Legal Notice.

Your consent

By submitting your personal information, you consent to the use of that information as set out in this policy. If you provide us with sensitive information (such as your racial background or state of health) for any other purpose, you expressly consent to our using that information for the purpose given as well as for equal opportunities monitoring.

Access to information

You have the right to access information held by us about you. Your right of access can be exercised in accordance with the General Data Protection Regulation.

Changes to our Privacy Policy

If we change our privacy policy we will post the changes on this page, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes.

Questions and comments regarding this privacy policy should be addressed to info@sterlingedu.co.uk

25th January 2020